Conditions of Trading
- In the following paragraphs the Company shall mean Hamilton Aerials and the Customer shall mean any person, company or organisation that places an order on the Company for the supply of materials and/or services. All orders of materials and/or services received by the Company will be subject to the following conditions that will form the basis of the Contract between the Company and the Customer. Any additional conditions required by the Customer must be agreed in writing with and by the Company, which shall reserve the right to accept or decline them if they are deemed to be inconsistent with the conditions as set out herein.
- Except where standard bulk-rate prices have been negotiated between the Company and the Customer, the Company will assess each job and provide an estimate for the work considered to carry out for the best quality reception of signals in the prevailing reception conditions. A further assessment will be made on completion of the work and further recommendations will be made where appropriate.
- Equitable and beneficial ownership of the goods supplied shall remain with the Company until full payment has been received.
- By accepting the supply of goods and services, the Customer gives the right of access to the Company to enter upon the property for the sole purpose of carrying out the work ordered. The Customer further gives irrevocable right of access to the Company to remove such goods should the Company in accordance with the standard trading terms not receive payment. Where the property is not owned by the Customer, it is the Customer’s responsibility to obtain such permission from the owner and the Customer warrants, that such permission has been obtained. Furthermore it is the responsibility of the Customer to obtain planning permission, should this be required and the Company accepts no responsibility for the cost of removal/repositioning of any antenna, if this permission has not been obtained.
- The Company will maintain insurance cover against Public Liability cover for the amount not less then £5,000,000 in any one claim.
- The Company reserves the right to decline to carry out work which, in its sole judgement, is considered to be unsafe.
- The Company draws to the attention of the Customer the following recommendations of the BBC regarding the installation of the UHF aerials in the lofts: “The television & radio transmitter networks have been carefully planned to make the best use of frequencies available. The plan assumed that a good aerial mounted OUTSIDE will be used for the television or VHF radio in the home. Loft mounted aerials may sometimes be suitable for VHF stereo radio, but indoor aerials are never recommended for television.” In all cases the fitting of an aerial in the loft will adversely affect the quality of reception obtained. Although the Company will make every effort to obtain satisfactory reception, it cannot guarantee the result from aerials so sited.
- In general, the Company will direct aerials toward the transmitter designated by the BBC and ITC to serve the area in which the property is situated. Where the Customer specifically requests reception from an out of area transmitter, the Company will make every effort to obtain satisfactory reception but reserves the right to make a service charge if reception proves unacceptable.
- Except for approved trade accounts, terms are strictly COD. At its sole discretion, the Company may invoice the Customer for the work carried out. All such invoices are strictly net and, unless otherwise agreed by the Company, are due for payment within seven days from the date of invoice. If an overdue account exceeds the Company’s payment terms, the Company reserves the right to levy an administration charge of 10% or £10 whichever is the greater for every fourteen days overdue.
- The terms of any order to which these conditions relate shall in all respects be construed in conformity with the Law of England and Wales and the English Courts shall have exclusive jurisdiction to determine all questions or matters relating hereto or arising there-from.
- The Company reserves the right to charge for any additional works that may need to be carried out after the initial estimate has been prepared.
- Any time quoted for delivery/performance is estimated and not guaranteed. The Company cannot accept responsibility for inconvenience due to cancellation/postponement of the said appointment due to circumstances beyond its control.
- Digital terrestrial signals:
a) Until the network is fully operational across the UK no guarantees of digital reception by aerials installed before that time can be given.
b) The Company reserves the right to charge for work which may result from unacceptable reception on aerials described as compatible for digital reception, but proving unacceptable once broadcasts start at full power in the area in which it was installed.
c) Where digital signals prove to be below the threshold recommended by ON Digital, but the Customer is satisfied with the reception of sound and picture, then the Company cannot be held responsible for the maintenance of that quality under normal guarantee terms. Should deterioration of reception occur for any reason other than a mechanical or electrical breakdown of the aerial equipment, then the Company reserves the right to impose service charges if the Customer requests further efforts.
- Manufacturer’s 12 month warranty applies to all new equipment installed by the Company during the call out. Equipment does not fall under warranty guarantee if the failure is caused by an incorrect handling of equipment or damaged by an animal or a person, if a power surge of electric mains circuit that has occurred at the Customer’s property or if an “Act of God” is the cause of the failure, such as EMP of lightning strike, flood, gale force wind or any other force of nature.